Returns & Refunds
All our products carry a 2 year guarantee, and will be replaced or repaired free of charge. Only in the extreme cases where it is obvious that our products have been clearly misused, the guarantee will not apply of course.
Pay very close attention when ordering your cables! All our cables are made to customer specifications, and therefore are not bound to the usual return and refund policies applicable to standard goods sold online.
That said, we do offer a solution to our customers in case of a mistake made in the order process (wrong length, wrong plug type), but these returns are handled case by case, and the amount or percentage refunded will differ depending on the specifications to which the cable was built. A 2 meter cable is not very common, and so is harder to resell compared to a 5 meter cable for example.
It is best to Contact Us in case of a problem with the product you ordered, and we will do our best to provide the best possible solution.
We like to take care of our customers!